Your Family Getaway, Crafted with Love by Ours
Our Guest Information Directory should tell you what you need to know about the hotel.
As we move away from full restrictions, staff will continue to wear masks for the time being and guests are encouraged to wear masks in public areas.
Our frontdesk service team will assist you with requests for additional toiletries, towels, pillows, blankets, adaptors, essential items, laundry service, cots etc. – just contact us via the dedicated Whatsapp group or seek for one of our team members at the reception or the pool bar.
For evacuation follow route on the back of your bedroom door, leaving the hotel by the nearest exit. Fire assembly point to the front of the pool bar. Regular fire evacuation drills will be notified
Living Green is our environmental movement which inspires care for our environment as a “Way of Life” ; both for our people and our guests. Find out about our environmental journey and living up to our promise of “LIVING GREEN”.
For assistance with local information & services: chemist, shops, religious services, airport transportation, taxis, car rentals, tours – reach out to our team for the best personalized suggestions
Members of team are qualified to administer first-aid – contact reception
Smoking & vaping are prohibited inside the hotel building by law.
The hotel offers in-room breakfast service – click for details
Please ensure your door is firmly locked when leaving room. The building has 24-hour CCTV
Items found in the hotel will be held for security by housekeeping for 90 days. For enquiries just contact reception or call the hotel directly
Contact reception and they can arrange this for you
Further guest information is available in our full Guest Services Directory which can be downloaded here (PDF) or a hard copy requested from reception.